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Shipping, Return, Refund and Cancellation policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm for Delhi NCR and 2-6 days for rest of India

Carriers/Transports

We use the following carriers/transports to deliver our orders:

i- Kanpur Delhi Goods Carrier
ii- Nitco Logistics Pvt Ltd
iii- Amritsar Transport Company
iv- Gati KWE

Order Tracking

If a tracking ID is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Payment Policy

Accepted Methods of Payment

i- Credit Card (Visa, Master Card, American Express)
ii- EMI on credit card for following banks: ICICI Bank | Indus Ind Bank | Kotak Mahindra Bank | HSBC Bank | Axis Bank
iii- UPI
iv- Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Aldaa Home Centre
Shop No.13, Hansraj Tower,
Main D.P.S/Atta Road, Nithari,
Sector 31, Ashok Marg,
Noida, Uttar Pradesh 201303

Return & Refund Policy

Thanks for shopping at aldahome.com.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Under no circumstances, refund shall not be made in any account other than the one which was originally used to make online payment.

Shipping cost for return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All products being shipped are fully insured. In case of any damage during transit, new replacement shall be provided at no extra cost.

Contact Us

If you have any questions on how to return your item to us, contact us.

Cancellation Policy

You can cancel your order online by writing to sales@aldahome.com before the product has been shipped. You need to quote your order ID and product SKU. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier/transport service. In this case, the cost of shipping will be deducted from your refund.

For order placed using payment gateway, any cancellation request must be made within 48 hours. Cancellation can still be made after 48 hours but in such case refund shall be made after deduction of applicable processing charges.